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FAQs

Common Questions from Parents and Providers

  • When are you open?

    Many of our providers offer telemedicine to their offices directly through the same log-in we offer here. As far as the hours that we are open as a community, our goal is to make sure that families with medical concerns are never alone in Montana. Please see the website for updated hours, and please let us know if there is a time you WISH we were open but we are not.

  • How much will a visit cost and what insurance plans are accepted?

    Ahana strives to take all insurance plans in the state of Montana. The cost you will pay out of pocket if you have insurance depends on your insurance plan — we bill insurance the same amount you would pay for an uncomplicated visit in the office. Our commitment to you is that we will bill insurance first and then we will only charge the remaining out of pocket costs to the credit card on file. Families with Medicaid are not asked to enter a credit card as the majority of their costs are covered by Medicaid and we will contact you later if there is a small out-of-pocket charge (usually $3.00).

    If you do not have private insurance or Medicaid, you can have an Ahana visit for $75.00.

    If you cannot afford this, please contact us as we are here to support Montana families when they need care and will work with you to make access to care and insurance affordable for your family.

  • What’s is the age limit to be seen here?

    We are able to see patients up to the age of 21 years old.

  • Who are the providers?

    You can see our list of providers here. We are all Montana pediatricians who believe that the children of Montana deserve the best access to care no matter what time of day it is or where they are located.

  • What if I am sent to the emergency department after my telemedicine visit?

    We hope this doesn’t happen, but this visit is similar to if you went to an in-person appointment and your doctor determined you needed to go to the hospital or ER. Our providers will contact the ER department that they are directing you to go to for care, so that the ER staff is aware of why you are coming in. We will also send the details and the plan to your child’s primary care doctor within 24 hours.

  • How will you communicate with my child’s own doctor?

    If your child’s doctor is a doctor who uses the Ahana Health platform they will receive an email alerting them to any visits you had here, as well as any specific details we feel are important for them to know right away. They have access to your visit note. If your provider is not a part of Ahana, we will reach out to them the day after your visit via fax or phone call.

    If you child’s doctor uses the Ahana Platform in their own clinic, they are also able to put important information about your child’s health here for the on-call doctor to see as well as work with you to create a shared plan of care for you child in case they need urgent or emergent care and have on-going medical concerns.

  • What if I am unsatisfied with my medical home? Can you refer me elsewhere?

    We want children to have the best possible care, and we want you to have a great relationship with your providers. We do not make referrals to other providers, but we would encourage you to talk to your child’s doctor or find someone with whom you feel comfortable.

  • What if I do not have a PCP?

    We really believe in the value of a primary care provider for your child and being seen in Ahana isn’t a replacement for that. We can assist you by providing resources for how to find a doctor for you child in your area, and you can always look on our list of participating providers to see if there is one near you. We may be biased, but we think this group is amazing!

  • Will I be able to see the note sent to my provider?

    As with all your medical records, you have the right to see all notes about your child’s medical care. You can request to see these notes from your primary care provider or if they are unable, we are happy to send them to you as well.

  • What if my insurance is billed and we have not reached our deductible? What should we expect?

    You should expect an Ahana visit to be billed just like an uncomplicated clinic visit with your child’s doctor. The amount you pay here should be applied to your deductible for the year.

  • What if I am unsatisfied with my care or I have something I want to tell you?

    Please let us know! We always want to do better. You can give us feedback about your visit and your medical care HERE. If you have feedback about the technology, good or bad, you can send that to us HERE.

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